Shipping policy

1. Shipping Information

All orders are processed within 2–5 business days (excluding weekends and holidays).

Delivery Time = Processing Time (2–5 days) + Shipping Time

Orders can be cancelled or modified within 4 hours after being placed.
The above time frame applies to standard shipping methods.

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Estimates

Zilylux offers worldwide shipping with estimated delivery times as follows:

Region Estimated Delivery Time
United States 7–14 business days
Canada 10–20 business days
Europe 10–20 business days
Australia 10–20 business days
Other Regions 15–30 business days

Please note:

  • Over 97% of packages arrive on time. However, delays may occur due to severe weather, customs clearance, or incorrect addresses.

  • If you would like express shipping, please send your request to our Modify or Cancel Order Center.

  • For modified orders, production time may be extended by 1–2 business days.

  • For PO Box deliveries, please include the ZIP code + 4 or 5 digits in your shipping address.

  • Tracking information will be emailed once your order is prepared for dispatch.

  • Please ensure all shipping details are accurate. Missing or incorrect information may cause delivery delays or returns.

  • If an address is incomplete, the package may be returned to us.

Possible reasons for late delivery:

  • Incorrect or incomplete address

  • Missing apartment, building, floor, or unit number

  • Severe weather conditions

  • International customs procedures

If your order does not arrive within the estimated timeframe, Zilylux offers a RESEND or REFUND upon request.
Please contact us at support@zilylux.com and we’ll make it right.

3. Order Tracking

Once your order is shipped, a tracking number will be sent via email.
You can track your order using the tracking link provided.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees.
These charges are determined by local customs authorities and are the customer’s responsibility.

We recommend checking with your local customs office before placing an order.

5. Shipping Restrictions

  • Zilylux does not ship to P.O. Boxes or military addresses (APO/FPO/DPO)

  • Certain remote locations may experience longer delivery times

6. Lost, Stolen, or Damaged Packages

Zilylux is not responsible for packages marked as delivered by the carrier.

  • If your package is lost during transit, please contact support@zilylux.com

  • If your package arrives damaged, contact us within 48 hours with clear photos, and we will assist with a replacement or refund

7. Contact Us

If you have any questions regarding shipping, please contact us at:

📧 support@zilylux.com